Frequently Asked Questions

Yes. All payments are processed securely by Stripe, one of the world's largest payment providers. We never see or store your card details.

As soon as your payment goes through, your unique voucher code is emailed to you automatically, and you'll see a confirmation on screen. (If you bought through Groupon, your code comes from Groupon.)

Please check your promotions and spam folders first — emails come from bookings@rathwoodoffers.com, so adding that to your contacts helps. Still nothing after an hour? Use 'Find My Voucher' in the footer to have your code re-sent, or contact us.

Yes — just complete a separate checkout for each voucher you'd like, subject to availability.

Go to 'Redeem a Voucher', enter your code, and you'll be guided through booking your preferred date and time (where applicable). You'll get a confirmation email straight away. Some experiences ask you to call to arrange your visit — if so, that's explained on the offer page and in your email.

No need — just show the voucher code on your phone when you arrive, or print it if you prefer. Either is fine.

Yes — contact us as early as possible and we'll move your booking wherever availability allows.

Many Rathwood experiences run rain or shine, and indoor options are available. If the weather or your plans change, get in touch before your booked date and we'll do our best to rearrange.

No — each voucher code can be redeemed once only.

Where an offer has a fixed redeem-by date, it's shown clearly on the offer page and in your voucher email. Offers without a fixed expiry don't show one. Expired vouchers can't be redeemed.

Vouchers are non-refundable and can't be exchanged for cash, but we want you to be happy — if something's gone wrong, please get in touch and we'll do our best to put it right.

On a sold-out or upcoming offer you can tap 'Notify me' to join the list — we'll email you the moment it's available again or goes live.

Yes — choose 'Buy as a Gift' on any offer. You pay, add a personal message, and we email a beautifully presented voucher straight to the recipient with their code. You'll get a confirmation too.